Kim Pon, Certified Massage Therapist

Daly City Massage Therapy by Kim Pon Certified Massage Therapist

Policies

Time is a very limited commodity, once lost it can not be regained.  My massage therapy practice is time-dependent business run by appointments.

I have a 24 hour cancellation policy for all sessions.  If you find it necessary to cancel or change your appointment, please allow at least 24 hours prior notice.  Any changes, cancellations or missed appointments less than 24 hours in advance, will obligate you to pay for the originally scheduled appointment.  If you are booking your appointment within 24 hours of the actual appointment, there is no cancellation and you will be charged the full amount of the appointment.  Likewise, if I cancel or reschedule with less than 24 hours notice, you will receive your next session at no charge.

If you need to cancel or reschedule your appointment, you may do so through my website or give me a call to avoid being charged for the missed appointment.  Any missed appointments will result in being charged the full amount of the appointment and/or forfeit of gift certificates, vouchers or pre-paid package sessions, if you have one.

Should a substitute be found (or you may send a friend in your place), no charge will be made for the missed appointment.

The same policies apply:

-if you are booking an appointment for someone, other than yourself, under your name/account

-if there is an agreement with an insurance, disability and/or workers compensation company.  They are not responsible for your missed appointment and/or late arrival, you are.

Should an appointment be rescheduled with less than 24 hours notice more than twice (2x), an additional $30 will be assessed and added to your next appointment.

The online system will generate emails automatically for appointment confirmations, cancellations, reschedules and/or reminders as a courtesy.  Please note that these are automatically generated and the system will attempt to have the emails sent out.  As the emails are system generated, they may be sent, out of my control, to your junk/bulk/spam folders even if I am added in your contact list. 

If you call/email me to reschedule and/or cancel your appointment, please ensure that you receive confirmation from me as emails may be sent, out of my control, to junk/bulk/spam folders.  Please check those folders.

I do not offer split appointments.  Each client must book their own separate appointments.

Your session is reserved especially for you.  If you are late, your session will still end at the appointed time to avoid delay for the person scheduled after you.  If lateness is inevitable, please call as soon as possible.  If you are more than 20 mins late and do not call, I will consider you a no-show and you will be charged the full amount of the appointment and/or forfeit of gift certificates, vouchers or pre-paid package sessions, if you have one.

This is your session ... I will be happy to adjust pressure, temperature, music volume, etc. to meet your level of comfort.

This is a non-sexual massage and is for legitimate therapeutic purposes only.  Therefore, any sexually implicit behavior will result in the immediate termination of the session for which you will be charged the full amount of the appointment.

All clients under the age of 18 are required to have a parent/guardian present in the room for the duration of the session.


These policies were adopted to ensure our time and efforts will be respected and that all appointments be a stress-free and relaxing experience.  Thank you for your understanding.

 

Privacy & Security:
I respect and am committed to protecting your privacy. I may collect personally identifiable information when you visit my site.  I will not sell your personally identifiable information to anyone.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.